FAQ

HOW CAN WE HELP YOU?

Browse through the frequently asked questions and topics below to find answers to commonly raised questions. Learn about Netpak, our services, our certifications and much more below!

GENERAL

We are located in Canada at 9055, Impasse de l’Invention in Anjou, a borough of the city of Montreal, Québec.

By meeting the most stringent of standards and industry requirements, Netpak services a wide range of industries including, but not limited to, Food and Beverage, Health and Beauty, Pharmaceuticals, Tobacco and Cannabis, Home and Consumer Electronics and Retail.

We are certified to the highest standards of the BRC® certified by GFSI®, as well as GMI® and ISO 9001®. By embracing our responsibility to the environment, we have also received sustainability certifications including the Sustainable Forestry Initiative (SFI®), the Programme for the Endorsement of Forest Certification (PEFC®) and the Forest Stewardship Council (FSC®). Find out more about our designations here.

We do not sell paperboard or raw materials; however, our team procures a broad range of high quality paperboard to fulfill all our client packaging solution needs. Learn more about our paperboards here.

Our procurement team sources a wide range of paperboard from a global network in order for our clients to find the best match for their unique specifications. From SBS to SUS, CRB, FBB and Chip Board, as well as Corrugated Fiberboard (microflute), our high quality paperboards are suitable for all types of packaging applications. Find out more about our paperboards and their applications here.

Netpak does not print on corrugate board, but offers an alternative solution: corrugated fiberboard. Our corrugated fiberboard, also known as micro-flute, is a lightweight and durable corrugated board available in a wide range to meet your folding carton requirements. Unlike corrugated board, microflute allows for excellent printability and also improves the protective qualities of your packaging.

Yes! Netpak is a turn key solution provider of printed folding cartons. Our team of experts will take you through the printed packaging process from the conceptual phases to production and to the finished product. Our structural design specialists will develop your dieline based on your product and size or improve your existing dieline to ensure you have the best and most cost effective packaging solution.

To further our sustainability efforts, we use a variety of odourless, water-based inks and glues that are Health Canada and FDA approved for boxed food use. These types of carefully formulated inks and glues offer superior performance and significantly optimize the recyclability of a product, as well as its overall life cycle. 

Subscribe to our newsletter to receive the latest developments and updates in the packaging world and at Netpak by scrolling down on any page of our website (link in the footer) or click here to subscribe.

SALES

Connect with a sales representative by chatting with us (our friendly chat bot can be found at the bottom right of every page) or e-mail us at sales@neptak.com. You can also call Netpak toll free in Canada and the USA at 1-866-399-8544.

Request a quote for your customs folding carton project by completing our online quote request form here or by e-mailing us at sales@neptak.com. Speak to a sales representative by calling Netpak toll free in Canada and the USA at 1-866-399-8544.

The minimum quantity per order is 5000 units. Our customer’s success is our success, so we want to hear about your project even if your quantity is less than our minimum order quantity. We strive to provide the best for our customers and want to help you bring your creation to life regardless of the quantity. Send us your request by using our online quote request form here.

Once you have submitted your inquiry with a sales representative, you will receive your quote within a 48 to 72-hour window.

Absolutely! Netpak can suggest eco-friendly and sustainable packaging solutions! As leaders in the folding carton packaging industry, our team of paperboard and industry experts will find solutions that are sustainable and environmentally-conscious. Our eco-responsible designations showcase that we embrace our environmental responsibility and are experts in exploring the most advanced sustainability-focused options available. Find out more about our eco-responsible certifications here.

PRODUCTION

We print on a wide range of paperboards in various sizes. Our minimum print size is 16” x 23” and the maximum print size is 28.5” x 40”.

You can make a request for a blank prototype or printed sample with your sales representative once your project is in motion. Netpak’s team of experts can develop a printed sample or blank prototype of your folding carton packaging to help ease through the approval process and give you a preview of your final folding carton packaging.

Netpak offers turnover lead times on all our orders among the fastest in the printing and packaging industry. Continuously improved standardized processes and state-of-the-art equipment allow us to provide production times as quick as 3 to 4 weeks for your project, depending on the paperboard availability.

Absolutely! You can print multiple lots (versions of your artwork) in one order on the same type of box.

As a turnkey custom folding carton solution provider, we offer a range of services including graphic design to take you from the conceptual stages to production. As experts in the printing industry, our creative team will present innovative designs that stay on top of the industry processes and will take your carton design to the next level.

Add breathtaking printing enhancements to your folding carton packaging to create a visual masterpiece that lets your product stand out from its competition. At Netpak, options are only limited by your imagination and creativity. Driven by innovation stemming from the latest European trends, we keep a focus on top-tier print processes such as Hot Stamping, Embossing, UV High Gloss Coating, Interactive Printing Technologies and much more. Learn more about our enhanced printing options here.

We offer a wide range of pre-press services through a highly experienced team of professionals and technicians who are capable of producing anything from regular packaging to innovative, enhanced folding carton solutions. Our pre-press services include structural design, high resolution proofs, blank or colored prototypes, offset lithography, color management and much more. Learn more about our pre-press services here.

From die cutting and gluing, to folding, cellophane window patching, stripping and cutting, we offer a wide range of finishing options, ensuring every job we produce is ready for distribution. Our team of experts will help you determine exactly which finishing process is ideal for your project. Find out more about our finishing services here.

Absolutely! Our team of industry experts will take you from point A to Z of the production process and press approvals are an integral part of this process. Once your project has reached the press approval step, we will schedule a time that best suits your availabilities. We are equipped to make any modifications on the spot for an efficient production and to truly respond to your speed-to-market needs.  

POST-PRODUCTION

In order to meet your speed-to-market needs, Netpak houses an impressive quantity of paperboard and carton. Our JIT delivery and stocking programs allow us to significantly reduce lead times and maintain our competitive advantage by offering turnaround and production times among the fastest in the industry.

Finished packaging boxes are shipped flat and can be packaged to meet your requirements and needs. Our logistics and fulfillment center offers co-packing and our team of experts will make sure your carton arrives to its destination on time, every time.

As your company grows, it is only natural that you will need to hold more inventory to meet demand. Netpak offers warehousing solutions, as well as inventory fulfillment solutions, for ultimate flexibility with your printed folding cartons project. Our customer service team provides inventory management and stock control to continuously keep your team up-to-date on the latest inventory count.

We are proud to work with a large network of partners in Canada and the USA. WE currently do not ship outside of this area.

HUMAN RESOURCES

We welcome and encourage resume submissions on our website at all times! Visit our Career page to view all our available job openings and follow the application instructions to submit your resume. You can also connect with our Human Resources department by chatting with us (our friendly chat bot can be found at the bottom right of every page) or e-mail us directly at hr@netpak.com.

Yes, if a job is still posted on our website, it generally means that the position has not yet been filled. Our job listings are updated regularly on our website. If you apply for a position that has already been filled, our Human Resources department will keep your résumé in our database for future openings.

Register for job alerts here and you will be notified by e-mail of future openings. Alternatively, you can free apply here to have your resume entered in our database or send your resume to a Human Resources manager at hr@netpak.com. Once your resume is in our database, our Human Resources department will continually search for resumes that most closely match the current job opportunities.

You will receive an automated e-mail upon receipt of your job application. Once we have received your resume, our Human Resources department will review your resume within 48 to 72 hours. Due to the high volume of applications we receive, we will not personally contact everyone for a status update, but will absolutely contact the candidates selected for interviews.

WE WANT TO HEAR FROM YOU!

CANADA - USA: 1 866 399 8544